Refund and Cancellation Policy
Last updated
You can cancel Yalla Masry Pro at any time, and if it isn't right for you, you can get your money back within 14 days of a payment.
Cancelling
- Go to Settings and choose Cancel subscription (or Cancel trial). There's nothing to email and no cancellation fee.
- Pro stays on until the end of the period you've paid for, and you won't be charged again. Changed your mind? "Keep my subscription" undoes it until then.
- Can't sign in? Email hello@getyallamasry.com from your account's email address and we'll cancel it for you.
Free trials
If you started a 7-day free trial, cancel any time before it ends and you won't be charged at all.
Refunds
- You can ask for a full refund within 14 days of any payment, whether it's your first payment or a renewal, monthly or yearly. You don't need to give a reason.
- After 14 days, payments aren't normally refundable, but cancelling stops future renewals. If something went wrong (for example a duplicate charge, or you couldn't use Pro because of a problem on our side), contact us and we'll put it right.
- When a payment is refunded, Pro ends straight away.
- This doesn't affect any rights you have under consumer law where you live.
How to ask for a refund
Our payments are handled by Paddle.com, our reseller and Merchant of Record, so refunds go back to your original payment method through Paddle. Either:
- email hello@getyallamasry.com with the email address you paid with, or
- find your order at paddle.net (using the email on your receipt) and request a refund there.
Refunds usually reach you within 5–10 working days, depending on your bank or payment provider.
More
See our Terms of Service for the full subscription terms.